Send feedback to our Ivy Bet editorial team

We welcome messages about our editorial coverage of Ivy Bet. Our contact form is for readers who want to flag a factual correction, share feedback or ask how we organise information.
We are an independent information site, not the casino operator. That division helps direct account matters to the team equipped to handle them while leaving our editorial team free to consider corrections and feedback about our material.

Keeping messages private and useful

When contacting us, share only the details needed to explain the editorial question. A short, focused message makes it easier for our team to understand what deserves a closer look.

Include the subject of the article, the wording that prompted your message and the reason you think it needs attention.
Use the contact form for feedback, a proposed correction or a question about our information-site content.
Leave out account credentials, payment details, identity documents and any information that belongs with the casino’s support team.
Keep a copy of any account-related correspondence with the casino for your own records rather than sending it to us.

Matters the casino handles directly

Account access

Login, password recovery and account settings are handled by the casino’s own support. Ivy Bet describes password recovery through the registered email, while account settings include controls for marketing preferences and password changes.

Payments and withdrawals

Deposits, withdrawals, payment-method questions and transaction issues belong with the casino. The casino’s routes begin in the Account area.

Verification and promotions

Identity checks, documents, bonus eligibility and a promotion attached to an account require the casino’s support. Those matters depend on the individual account and the applicable promotion terms.

What happens after an editorial message

Our process is built around the information in the message rather than a promise about a particular outcome.

We identify whether the message concerns a factual statement, a missing condition, a wording issue or general feedback.
We compare a correction request with the material used for the relevant article.
Our team updates wording when a statement needs to be clearer, more accurate, or better limited.
The editorial distinction between our information work and the casino’s operational support remains clear.

What we can help with

Our information team can help readers understand the editorial side of our site.

Questions about the scope of our Ivy Bet coverage.
Feedback on clarity, tone, or the usefulness of an explanation.
Corrections to a confirmed factual statement in an article.
Suggestions for a reader question that would make a future article more practical.

We cannot act on a casino account, change a player setting, or intervene in an individual payment, verification, or bonus decision. Those actions remain with the casino and its support channels.

Protecting account information

Account security starts with keeping credentials and personal documents in the right place. Ivy Bet credentials can include a username or email, password or passcode, security answers, two-factor codes and passkeys. None of those details belong in an editorial message to us.

Never send a password, passcode, security answer, two-factor code or passkey through our contact form.
Do not include card details, bank information or copies of identity and payment documents.
Direct an account-security concern to the casino’s support team rather than our editorial form.
Use our form only for the editorial question you want our team to review.

Contact routes

Our contact form is the route for our independent information team. It is designed for site questions, corrections, and feedback about our Ivy Bet coverage. For casino account matters, use the operator’s own support route; its live chat and email channels handle player support. Keeping the routes separate means readers reach the team responsible for the issue at hand.